Kelola is a multi-branch POS app that calculates your profit and loss automatically, down to the ingredient level. Every product has a recipe, so each transaction deducts ingredient stock, records the real cost, and feeds your financial reports.

If the internet connection drops, can I still sell at the register?

Yes, and it does more than just queue transactions. While offline, Kelola still checks ingredient availability and holds the stock already used, so items that are actually sold out don't get sold again. Once you're back online, the queue syncs in transaction order.

Can my cashier see my business profit?

No. There are four access roles: Superadmin, Owner, Manager, and Cashier. Expenses and financial reports can only be opened by the owner. Managers and cashiers never see those menus at all, they aren't merely blocked on click.

How does QRIS payment work?

You upload your own static merchant QRIS, and at payment time Kelola displays a QR with the amount already filled in for the total. The customer just scans and pays. The money still goes straight to your account with no extra cut from us, and the cashier confirms once the payment lands in your bank or e-wallet app.

Do I need to install an app first?

No. Kelola runs in the browser and can be added to your phone or tablet home screen like a regular app, without going through an app store. There's no separate version for phone and desktop, it's all one system.

Do I need to buy special hardware?

It's not required. Kelola works on the tablet or phone you already own and supports standard ESC/POS thermal printers over Bluetooth or USB. If you'd rather have ready-to-use devices, we also offer affordable tablet and printer bundles.

Can Kelola connect automatically to GoFood, GrabFood, or ShopeeFood?

Not yet. Aggregator orders do not reach the cashier on their own, so they are still entered manually. What is available is Order Channels: a separate price list per platform, a commission percentage deducted automatically in the profit and loss report, and sales booked as receivables because the money arrives later. Ingredient stock is still deducted by recipe.

Can I move data over from my old system?

Customer and ingredient data can be imported from Excel using the templates we provide. Products and recipes are entered in the app, and our team is happy to help you get started.

If my free trial ends, do I lose my data?

No. The account moves to an expired state and is directed to the renewal page, with your data intact. You can also export everything to Excel and PDF at any time.

How long does setup take before I can start selling?

On average, under 15 minutes, from creating an account, entering products & ingredients, to your first transaction at the register.

How to Use the Kitchen Display (KDS) in Kelola

Guide · Enterprise

Kitchen Display (KDS)

Replaces printed checker slips as the production queue. Orders arrive on their own from three sales paths and are marked complete straight from the kitchen screen.

What you need

An active Enterprise plan
One tablet or TV with a browser, facing the kitchen work area
An internet connection on that device

Switching it on

1
Open POS Settings
Sign in as the owner, then go to Settings and POS.
2
Turn on Kitchen Display (KDS)
It is off by default. Once on, the Kitchen (KDS) menu appears in the sidebar under Sales.
3
Open it on the kitchen device
On the kitchen tablet or TV, sign in with a cashier, manager, or owner account, then open the Kitchen (KDS) menu.

Switch it on before opening hours. Only orders created after the toggle is active reach the board. Bills already open at that moment will not appear.

Where orders come from

Three paths meet on the same board. Nothing has to be sent by hand.

Table bills: Arrive the moment the bill is opened at the counter
QR Menu: Arrive once the order is paid, not when the customer places it
Counter sales: Arrive the moment the sale is completed

Reading the board

The top-left card has waited longest. Its border changes as the queue ages.

Grey: Under 5 minutes
Orange: 5 to 10 minutes
Red: Over 10 minutes

Common questions

Does tapping Done mean the bill is paid?

No. Done only marks the kitchen's part as finished. A table bill stays open until it is paid at the counter, and the kitchen cannot remove a charge.

A customer adds to an order at the same table, what happens?

That bill reappears on the board as soon as the new items land, so the addition is not missed.

What if a bill is split between guests?

The split inherits its parent's status. Drinks already made do not come back as a new order.

With several outlets, do the boards mix?

No. The board only shows orders for the outlet selected on that device.

Does the customer know when a QR Menu order is marked done?

Yes. The page on their phone changes to order ready by itself.

Do we still need printed checker slips?

Not necessarily. KDS takes over the queue. If you still want something physical to stick on the cup, use Packaging Labels.