Question 1

What is Kelola?

Accepted Answer

Kelola is a multi-branch POS app that calculates your profit and loss automatically, down to the ingredient level. Every product has a recipe, so each transaction deducts ingredient stock, records the real cost, and feeds your financial reports.

Question 2

If the internet connection drops, can I still sell at the register?

Accepted Answer

Yes, and it does more than just queue transactions. While offline, Kelola still checks ingredient availability and holds the stock already used, so items that are actually sold out don't get sold again. Once you're back online, the queue syncs in transaction order.

Question 3

Can my cashier see my business profit?

Accepted Answer

No. There are four access roles: Superadmin, Owner, Manager, and Cashier. Expenses and financial reports can only be opened by the owner. Managers and cashiers never see those menus at all, they aren't merely blocked on click.

Question 4

How does QRIS payment work?

Accepted Answer

You upload your own static merchant QRIS, and at payment time Kelola displays a QR with the amount already filled in for the total. The customer just scans and pays. The money still goes straight to your account with no extra cut from us, and the cashier confirms once the payment lands in your bank or e-wallet app.

Question 5

Do I need to install an app first?

Accepted Answer

No. Kelola runs in the browser and can be added to your phone or tablet home screen like a regular app, without going through an app store. There's no separate version for phone and desktop, it's all one system.

Question 6

Do I need to buy special hardware?

Accepted Answer

It's not required. Kelola works on the tablet or phone you already own and supports standard ESC/POS thermal printers over Bluetooth or USB. If you'd rather have ready-to-use devices, we also offer affordable tablet and printer bundles.

Question 7

Can Kelola connect automatically to GoFood, GrabFood, or ShopeeFood?

Accepted Answer

Not yet. Aggregator orders do not reach the cashier on their own, so they are still entered manually. What is available is Order Channels: a separate price list per platform, a commission percentage deducted automatically in the profit and loss report, and sales booked as receivables because the money arrives later. Ingredient stock is still deducted by recipe.

Question 8

Can I move data over from my old system?

Accepted Answer

Customer and ingredient data can be imported from Excel using the templates we provide. Products and recipes are entered in the app, and our team is happy to help you get started.

Question 9

If my free trial ends, do I lose my data?

Accepted Answer

No. The account moves to an expired state and is directed to the renewal page, with your data intact. You can also export everything to Excel and PDF at any time.

Question 10

How long does setup take before I can start selling?

Accepted Answer

On average, under 15 minutes, from creating an account, entering products & ingredients, to your first transaction at the register.

How-To Guides

Kitchen Display (KDS)

Customer Display